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Respond positively and constructively to customer problems.

Choose and apply techniques that create customer loyalty and exceed expectations.

Apply best practice communication techniques to connect with your customers.

Adopt a confident, consistent approach that ensures great service.

Demonstrating empathy and building rapport.

Handling customer complaints and difficult situations.

Assessing your attitude to customer service.

Gaining these essential customer service skills can help your company boost its customer retention and acquisition metrics. In this one-day Customer Service Essentials training course, you will gain foundational knowledge, leverage proven techniques, and apply best practices that will help you to develop and maintain mutually beneficial relationships with your customers while continuing to grow your customer base. Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. Certificate: Course Completion Certificate Language: EnglishĬourse Delivery: Classroom/ Virtual Live/ On-Site